I have had my account at TD Bank since Commerce Bank was taken over. I never really had any major problems. I went to the ATM today and it said that the transaction could not be processed. I called through the app and the nice representative told me there was a block, but she did not have enough information to tell me why. I tried the ATM again and it still didn't work.
She made it sound like it was a fraud protection thing, but there is no signs of any fraud on my account. And like I said, I've had this account for a very long time with no major problems.
She's sending me a new ATM card because there's a small possibility it could be a problem with the chip.
Has this happened to anyone else?
It bothers me because what if I had an emergency or was traveling and need to access cash?
I would imagine that if there was an actual reason to suspect fraud on my account, they'd send me an email or text or call me and not just randomly put a hold on my account without any sort of notification.
I also recently opened an account at Charles Schwab. I'm thinking of just moving most of my money over there. The account has free ATM reimbursement too.