Hi there, I’m a BoA customer and I went to my neighborhood atm to deposit about $400 cash. During the deposit, it returned a $20 cuz it was too crumpled to go through. After that, it displayed a message that there was still money for me to take back. The slot was completely closed. The message continued for about another minute and then the whole thing reboots and doesn’t return my card.
I was able to go inside to get my card back, but there was no evidence of any cash being deposited into my account.
I called and filed a claim but they didn’t even ask for the ATM number. I’m also not 100% on the amount I deposited… my bad for not counting it before putting it into the machine.
Anyone have any luck getting their money back from a huge bank before ? I’m feeling hopeless and stressed !