So I went to the bank to deposit a $100 savings bond for my daughter. I asked the associate if it had matured and he said "yes." I received a call a few weeks later and they said, sorry – instead of $100, your bond wasn't mature and it was only worth $55 and I'd have to repay $45 so the bank could balance their books. When I said that it wasn't my fault, the manager took a tone with me and said "I can't believe you don't realize it was a mistake and that you expect the bank to eat the charges." I got pissed and said it wasn't my fault, and words ensued. I couldn't believe she would talk to me that way, and would press me to let her debit my account.
I asked to speak with her boss, and was waiting on a call until she called back. She said a complaint was filed and she needed to debit the account. I said "fine" against my better judgement. So now she was able to balance her books (end of month) and I feel a little like "the check's in the mail." I don't know if I'll get a call to discuss the incident.
I'd like to call the corporate office and file a complaint. (1) I'd like to get the money back and (2) I want to make sure I share my experience. Customer service is not meant to be like that. And, I just opened a business account there! Pathetic! I'm getting anger and anger the more I type.
Anyway, has anyone here had any experience with something like this? I mean I went to the bank because I thought they would know. What are my options?