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KeyBank upgrades relationship banking with human-digital approach

July 02, 2020 at 12:30AM KeyBank is embracing a human-digital strategy. The Cleveland-based bank, which has $156 billion in assets, is using banker-led consulting sessions, complemented by proprietary algorithms, to connect customers with relevant solutions. “Think of the old banking world where the customer is on one side of the desk and a banker is typing into a mystery computer […] via Bank Innovation

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