BankingTech FinTech

[Discussion] Is Your Bank Using A Virtual Assistant?

November 04, 2020 at 11:49AM

Artificial intelligence is transforming the banking industry
Its time banking updated itself to the new normal.

Banking is a customer-centric business where personalization and convenience top the list of services. That is why it’s perhaps unsurprising that many banks are looking at cognitive solutions including AI-powered digital assistants to upgrade and scale customer financial management processes.

  • 44% of bank account holders prefer to be assisted by voice assistants while transferring money.
  • By 2020, chatbots in the banking sector will lead to cost savings of $8+ billion.
  • By 2020, 85% of customers will manage associations with banks via chatbots.
  • Chatbots save between $0.50 and $0.70 per customer interaction for banks.
  • By 2022, 90% of customer interactions with banks will be handled by chatbots.

submitted by /u/AI-nerds
[link] [comments] via Savings, Checkings, CDs, oh my!

Leave a Reply